The human brain is brilliantly complex. Our species contains countless languages that allow us to communicate diversely among each other. We can think abstractly, feel a variety of emotions, and comprehend the rhythm in music along with millions of other amazing opportunities that our brains give us. But not everything is as it seems.
In certain situations, our brains switch into survival mode and a lot of our reactions are no longer because of deliberation and planning, but instead out of shear reaction.
This was the topic of conversation at work on Wednesday. My manager had been to a two day training about handling heated conversations and she was giving us a summary of what the training entailed. We talked about that switch from rational thinking to natural instincts that sometimes makes you say things that you don’t mean or react in ways you typically wouldn’t.
We also discussed perception and how much our perception of things affects how we interpret people’s words. When we are in the moment and emotionally charged, we can sometimes make assumptions about what people mean instead of giving them the benefit of the doubt and hearing them out.
When you are in a stressful situation, remember to take a step back, evaluate the situation removed from emotions, turn your reptilian brain off, take a deep breath, and communicate logically. It’s harder said than done, but being aware of when you might be misunderstanding or overreacting in a situation is the first step to better communication.